Privacy Policy Mahir
Mahir (“Mahir”, “we”, “us”, or “our”) operates a mobile application and related services that connect customers with local service providers (the “Service”).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use Mahir. By using the Service, you agree to the collection and use of information as described in this policy.
If you do not agree with this policy, please do not use the Service.
1. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at:
Email: amin.app.devs@gmail.com
2. Information We Collect
We collect information that you provide directly, information generated through your use of the Service, and information from third-party services you choose to connect.
2.1 Account and profile information
When you create an account or complete your profile, we may collect:
Name and display name
Email address
Phone number (if provided)
Profile photo or avatar
Language and country preferences
Account type (customer or service provider)
For providers: business bio, services offered, pricing, gallery images, logo, verification status, and availability settings
2.2 Authentication information
Mahir supports sign-in through services such as Google, Apple, and email-based authentication. When you use these methods, we receive information necessary to create and secure your account (for example, name, email address, and an authentication identifier from the provider). We do not receive your third-party account password.
2.3 Service request and marketplace activity
When you use Mahir as a customer or provider, we may collect:
Service requests (description, service category, photos, location, status)
Offers, pricing, and job progress
Chat messages (text, images, voice messages, and shared locations)
Reviews and ratings
Subscription and plan information for providers (where applicable)
2.4 Location information
With your permission, we may collect approximate or precise location data to:
Help customers find nearby service providers
Match providers with nearby requests
Display distance and location-related details in the app
You can control location permissions through your device settings. Some features may not work without location access.
2.5 Device and technical information
We may automatically collect:
Device type, operating system, and app version
Push notification tokens
IP address and general usage data
A privacy-safe installation identifier stored on your device to support app functionality
2.6 Communications and notifications
We collect information related to in-app notifications, message delivery, and support communications when you contact us.
2.7 Payment and subscription information
If you purchase a provider subscription or other paid features through the app stores (Apple App Store or Google Play), payments are processed by the respective store. We do not receive your full payment card details. We may receive subscription status, transaction identifiers, and related billing metadata needed to provide the Service.
3. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain the Mahir platform
Create and manage user accounts
Connect customers with service providers
Enable requests, offers, chat, and job completion workflows
Send push notifications, alerts, and service-related messages
Display profiles, reviews, ratings, and marketplace content
Improve app performance, security, and user experience
Prevent fraud, abuse, and unauthorized activity
Comply with legal obligations
Respond to your inquiries and support requests
We process your information based on one or more of the following legal bases, where applicable: performance of our contract with you, your consent, our legitimate interests in operating and improving the Service, and compliance with legal obligations.
4. How We Share Your Information
We do not sell your personal information.
We may share information in the following situations:
4.1 With other users
To operate the marketplace, certain information is visible to other users as part of normal app use, such as:
Customer and provider profile details
Service requests and offers
Chat messages between connected parties
Reviews and ratings
Provider location or service area information where relevant
Please share only information you are comfortable making available to other users through the platform.
4.2 With service providers
We use trusted third-party services to help operate Mahir, such as:
Cloud hosting and database providers
Authentication services (e.g., Google Sign-In, Apple Sign-In, Firebase)
Push notification services (e.g., Firebase Cloud Messaging)
Analytics and performance tools
File storage and content delivery services
App store billing platforms
These providers process data on our behalf according to their own privacy policies and our instructions, only as needed to provide their services.
4.3 For legal and safety reasons
We may disclose information if we believe it is necessary to:
Comply with applicable law, regulation, legal process, or government request
Enforce our terms and policies
Protect the rights, safety, and security of Mahir, our users, or others
Detect, prevent, or address fraud, security, or technical issues
4.4 Business transfers
If Mahir is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate safeguards.
5. Permissions We May Request
Mahir may request access to certain device features, including:
Location — to find nearby providers or requests
Camera and photos — to upload profile images, request photos, and chat attachments
Microphone — to record and send voice messages in chat
Notifications — to send alerts about offers, messages, and job updates
You can manage these permissions in your device settings at any time.
6. Data Retention
We retain personal information for as long as necessary to:
Provide the Service
Maintain your account and transaction history
Resolve disputes and enforce agreements
Meet legal, accounting, or regulatory requirements
When information is no longer needed, we take reasonable steps to delete or anonymize it, unless retention is required by law.
You may request account deletion by contacting us at amin.app.devs@gmail.com. Some information may be retained where required by law or for legitimate business purposes (for example, fraud prevention or legal compliance).
7. Data Security
We implement reasonable technical and organizational measures designed to protect your information against unauthorized access, loss, misuse, or alteration.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location, you may have rights regarding your personal data, including the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Withdraw consent where processing is based on consent
Object to or restrict certain processing
Receive a copy of your data in a portable format
To exercise these rights, contact us at amin.app.devs@gmail.com. We may need to verify your identity before responding.
You can also:
Update profile information in the app
Disable push notifications in device settings
Disable location permissions in device settings
Sign out or delete the app from your device
9. International Data Transfers
Your information may be processed and stored in countries other than your own, where data protection laws may differ. Where required, we take appropriate measures to protect your information in accordance with applicable law.
10. Children’s Privacy
Mahir is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
11. Third-Party Links and Services
The Service may contain links to third-party websites or services (for example, phone, WhatsApp, or map applications). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. If changes are material, we may provide additional notice through the app or by other appropriate means.
Your continued use of Mahir after an updated policy becomes effective means you accept the revised policy.